# Issue getting new API key

**URL:** <https://www.alphagenomecommunity.com/t/issue-getting-new-api-key/928>\
**Category:** Help & Support\
**Created:** [June 10, 2026, 7:42pm UTC](https://www.alphagenomecommunity.com/t/issue-getting-new-api-key/928 "2026-06-10T19:42:00Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Jimyung\_Park](https://yyz2.discourse-cdn.com/watermelon/user_avatar/www.alphagenomecommunity.com/jimyung_park/32/221_2.png) [@Jimyung\_Park](https://www.alphagenomecommunity.com/u/Jimyung_Park)\
**Post date:** [June 10, 2026, 7:42pm UTC](https://www.alphagenomecommunity.com/t/issue-getting-new-api-key/928/1 "2026-06-10T19:42:00Z")

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Hello, I am experiencing an issue generating a new API key on [https://deepmind.google.com/science/alphagenome/](https://deepmind.google.com/science/alphagenome/).

I wonder whether this is only me or a platform-wide issue. I just logged in and tried to generate the key, but it keeps failing.

Any help appreciated.

Thanks!

 ![image](https://canada1.discourse-cdn.com/watermelon/original/2X/e/ec42e2e34a5058d717784044738e536b5b820571.png)

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**Author:** ![Tumi\_Makgatho](https://yyz2.discourse-cdn.com/watermelon/user_avatar/www.alphagenomecommunity.com/tumi_makgatho/32/703_2.png) [@Tumi\_Makgatho](https://www.alphagenomecommunity.com/u/Tumi_Makgatho)\
**Post date:** [June 11, 2026, 8:34am UTC](https://www.alphagenomecommunity.com/t/issue-getting-new-api-key/928/2 "2026-06-11T08:34:16Z")

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Hi There!

Thanks for reaching out.

To resolve this, please try refreshing your page or clearing your browser cache. Additionally, ensure you are using a personal Gmail account, as Google Workspace or Enterprise accounts are not supported and will fail to generate keys.

If the problem persists, you may have reached Google Cloud’s project limit; trying a different personal account should resolve it.

However, you can run the open-source (OSS) model locally. The full model source code, trained weights, and variant scoring implementations are freely available at [GitHub - google-deepmind/alphagenome\_research: Research code accompanying AlphaGenome · GitHub](https://github.com/google-deepmind/alphagenome_research).

Kind regards,  
Tumi

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<div class="post-metadata">

**Author:** ![Jimyung\_Park](https://yyz2.discourse-cdn.com/watermelon/user_avatar/www.alphagenomecommunity.com/jimyung_park/32/221_2.png) [@Jimyung\_Park](https://www.alphagenomecommunity.com/u/Jimyung_Park)\
**Post date:** [June 12, 2026, 3:50pm UTC](https://www.alphagenomecommunity.com/t/issue-getting-new-api-key/928/3 "2026-06-12T15:50:19Z")

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Thanks, @Tumi_Makgatho !

I used my personal Gmail account and refreshing/clearing cache did not work. Eventually, I used another account to get the API. I guess the problem was the Google Cloud. A few days ago, I removed some projects that I thought were unnecessary, and maybe one of those was related to the Alphagenome API. Assuming that caused the failed API calling of my account.