# Consistently getting error Failed to load AVI score. Please try again

**URL:** <https://www.alphagenomecommunity.com/t/consistently-getting-error-failed-to-load-avi-score-please-try-again/965>\
**Category:** Help & Support\
**Created:** [September 11, 2026, 3:44pm UTC](https://www.alphagenomecommunity.com/t/consistently-getting-error-failed-to-load-avi-score-please-try-again/965 "2026-09-11T15:44:23Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![michael](https://yyz2.discourse-cdn.com/watermelon/user_avatar/www.alphagenomecommunity.com/michael/32/1338_2.png) [@michael](https://www.alphagenomecommunity.com/u/michael)\
**Post date:** [September 11, 2026, 3:44pm UTC](https://www.alphagenomecommunity.com/t/consistently-getting-error-failed-to-load-avi-score-please-try-again/965/1 "2026-09-11T15:44:23Z")

</div>

[https://deepmind.google.com/science/alphagenome/atlas?q=chr2:189839287:A](https://deepmind.google.com/science/alphagenome/atlas?q=chr2:189839287:A)\>G&m=variant&lItems=avi,section:RNA\_SEQ,section:DNASE,section:DNASE:REF\_SCORES&i=chr2:189839187-189839387

---

<div class="post-metadata">

**Author:** ![tward](https://yyz2.discourse-cdn.com/watermelon/user_avatar/www.alphagenomecommunity.com/tward/32/17_2.png) [@tward](https://www.alphagenomecommunity.com/u/tward)\
**Post date:** [September 16, 2026, 9:59am UTC](https://www.alphagenomecommunity.com/t/consistently-getting-error-failed-to-load-avi-score-please-try-again/965/2 "2026-09-16T09:59:48Z")

</div>

Hi @michael,

Thanks for the report! The variant `chr2:189839287:A>G` has the wrong reference base, it should be G rather than A. The website should have show the following error, but for some reason it’s not currently working; we’re looking into this.

 ![image](https://canada1.discourse-cdn.com/watermelon/original/2X/7/7d008608c1b12990d865090e0f0ec72f3092e06e.png)